Privacy Policy

1. Information We Collect

We collect information that you provide directly when creating an account, placing an order, or contacting us. This includes:

• Name and email address (via account registration)
• Shipping address and phone number (for order fulfillment)
• Institutional or organizational affiliation (when provided)
• Order history and product preferences

We do not collect or store payment card details. All payment processing is handled securely by Stripe, our PCI-compliant payment processor.

2. How We Use Your Information

We use your personal information solely for the following purposes: processing and fulfilling your orders; communicating order status updates and shipping notifications; providing customer support; improving our products and services; complying with legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All transactions are processed through Stripe, which maintains PCI DSS Level 1 compliance — the highest level of security certification in the payments industry. Your payment information is encrypted end-to-end and never touches our servers. We only store a transaction reference ID for order tracking purposes.

4. Data Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including SSL/TLS encryption for all data in transit, access controls and authentication requirements, regular security monitoring, and encrypted database storage. We retain your account information for as long as your account remains active. Order records are retained for a minimum of 7 years for tax and regulatory compliance.

5. Cookies & Tracking

We use essential cookies to maintain your session and shopping cart. We do not use third-party advertising cookies or tracking pixels. Analytics data, if collected, is anonymized and used solely to improve site performance and user experience.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); opt out of marketing communications; request a copy of your data in a portable format. To exercise any of these rights, please contact us at [email protected].

7. Third-Party Services

We use the following third-party services that may process your data: Stripe for payment processing; shipping carriers (FedEx, UPS, USPS) for order delivery. Each of these services has their own privacy policies governing how they handle your information.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at [email protected].